Clever Single Sign-On Downtime

Incident Report for Clever

Resolved

We have been able to reproduce the issue and have put fixes in place to prevent it from happening again. Single Sign-On should be operational. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Posted Nov 09, 2018 - 22:15 PST

Update

Our team has made progress on identifying the underlying cause of this issue and has put additional safeguards in place. We are continuing to investigate and monitor, and will post updates as we have them.
Posted Nov 09, 2018 - 12:42 PST

Update

[Removed duplicate update]
Posted Nov 09, 2018 - 08:12 PST

Update

[Removed duplicate update]
Posted Nov 09, 2018 - 08:12 PST

Update

[Removed duplicate update]
Posted Nov 09, 2018 - 08:12 PST

Update

[Removed duplicate update]
Posted Nov 09, 2018 - 08:13 PST

Update

We were able to identify and address load-related issues with our session store, causing some logins and portal loads to fail. Users should be able to log in now. We will continue to closely monitor.
Posted Nov 09, 2018 - 09:12 PST

Monitoring

We were able to identify and address load-related issues with our session store, causing some logins and portal loads to fail. Users should be able to log in now. We will continue to closely monitor.
Posted Nov 09, 2018 - 09:06 PST

Investigating

Users are unable to log into the Clever Portal at this time. We are investigating the problem and will post an update shortly.
Posted Nov 09, 2018 - 08:11 PST
This incident affected: Single Sign-On.