All Systems Operational
Single Sign-On ? Operational
SIS Sync Operational
SFTP / Other ? Operational
Aeries ? Operational
Infinite Campus ? Operational
Illuminate ? Operational
Powerschool ? Operational
Skyward ? Operational
SchoolInsight ? Operational
District Administration Dashboard ? Operational
Apps Dashboard ? Operational
Rostering API Operational
Data API ? Operational
Events API ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - All users have been restored to their connected applications.
Jun 10, 18:37 PDT
Monitoring - We are continuing to run and monitor syncs from Clever to all affected SSO applications, and are aiming to restore all removed users in their connected applications by end of day. We will continue to post updates as progress is ongoing. Thank you for your patience.
Jun 10, 15:49 PDT
Identified - We’ve identified the error and a resolution with SSO applications that are causing these apps to no longer appear in Clever Portals for user access. At the moment, we are working to run syncs for all districts to ensure we solve the issue for anyone who has potentially been impacted. We’re sorry for the issue and will notify you when this has been completed. Thank you for your patience.
Jun 10, 07:18 PDT
Investigating - We are experiencing an issue with SSO applications that is causing these apps to no longer appear in Clever Portals for user access. We're investigating the issue and will provide regular status updates. Thank you for your patience.
Jun 10, 06:28 PDT
Jun 9, 2021
Resolved - We have resolved the issue, and SFTP uploads to Clever are fully functional. If you received a sync error on your last upload, please send your files again and they should process normally. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Jun 9, 13:34 PDT
Investigating - We have identified an error preventing SFTP uploads from syncing into Clever. Our team is investigating, and will provide updates as available.
Jun 9, 13:05 PDT
Resolved - Our help desk provider has resolved the issue and everything is back to normal. Our support team is online and can be reached through our Help Center: support.clever.com.
Jun 9, 12:45 PDT
Monitoring - Our Help Desk provider worked closely with their DNS-provider to release another fix and services are stabilizing. Clever Support is actively assisting customers and we will continue to monitor services and support.clever.com to ensure continued access.
Jun 9, 11:40 PDT
Identified - Clever's help desk provider continues to experience issues, affecting Clever's support services including our website support.clever.com. We are monitoring the situation closely and will provide updates as available.
Jun 9, 10:46 PDT
Monitoring - Our Help Desk provider has implemented a fix and services are now stable. Clever Support is actively assisting customers and we will continue to monitor services to ensure continued access.
Jun 9, 10:06 PDT
Identified - We have identified an issue with our Help Desk platform provider that is preventing the ability for our Support team to respond to emails and phone calls. Our team is investigating with our platform provider, and will provide updates as available.
Jun 9, 08:41 PDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.