Identified - Clever has identified the issue and is currently working on a solution that will fix the sync hold and not require any action from the district. But if a district is looking to immediately resolve the sync hold, this can be achieved by re-uploading their manually uploaded staff.csv file via the Sync page->Staff tab->Manual Upload section. Please note that at this time, the existing staff.csv file will not be accessible to download from the Clever Dashboard.
We thank you for your continued patience and if you have any questions about how to re-upload the staff.csv file, please reach out to Clever Support at support.clever.com. Thank you!
Dec 7, 14:02 PST
We thank you for your continued patience and if you have any questions about how to re-upload the staff.csv file, please reach out to Clever Support at support.clever.com. Thank you!
Dec 7, 14:02 PST
Investigating - Clever is currently experiencing an issue with our sync process for the staff.csv file. This is causing staff to be deleted from Clever which triggers a hold on districts' syncs. We're investigating the issue and will provide regular status updates.
We apologize for any inconvenience this is causing and will provide status updates as soon as they are available.
Dec 7, 06:42 PST
We apologize for any inconvenience this is causing and will provide status updates as soon as they are available.
Dec 7, 06:42 PST
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