Identified - Clever has identified the issue and is currently working on a solution that will fix the sync hold and not require any action from the district. But if a district is looking to immediately resolve the sync hold, this can be achieved by re-uploading their manually uploaded staff.csv file via the Sync page->Staff tab->Manual Upload section. Please note that at this time, the existing staff.csv file will not be accessible to download from the Clever Dashboard.

We thank you for your continued patience and if you have any questions about how to re-upload the staff.csv file, please reach out to Clever Support at support.clever.com. Thank you!
Dec 7, 14:02 PST
Investigating - Clever is currently experiencing an issue with our sync process for the staff.csv file. This is causing staff to be deleted from Clever which triggers a hold on districts' syncs. We're investigating the issue and will provide regular status updates.

We apologize for any inconvenience this is causing and will provide status updates as soon as they are available.
Dec 7, 06:42 PST
Single Sign-On ? Operational
SIS Sync Major Outage
SFTP / Other ? Major Outage
Aeries ? Operational
Infinite Campus ? Operational
Illuminate ? Operational
Powerschool ? Operational
Skyward ? Operational
SchoolInsight ? Operational
District Administration Dashboard ? Operational
Apps Dashboard ? Operational
Rostering API Operational
Data API ? Operational
Events API ? Operational
Add-ons Operational
IDM Essentials ? Operational
Google Classroom ? Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021
Resolved - This incident has been resolved.
Dec 7, 15:34 PST
Investigating - Clever logins and the Clever student, teacher, and parent portals are experiencing intermittent errors, specifically for users in the Eastern US, due to an issue with an underlying service provider. We’re working on a mitigation and will share updates.
Dec 7, 10:10 PST
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - The issue with the SSO login for Clever and applications has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience while our team worked to investigate and resolve the issue. If you are experiencing any issues or have questions, please contact our support team at support.clever.com.
Nov 29, 10:28 PST
Monitoring - Our teams have applied a fix to the issue and we are currently monitoring the situation. We will provide more status updates as soon as they are available. Thank you for your continued patience while we work on resolving this issue.
Nov 29, 07:33 PST
Investigating - We are currently experiencing an issue where some districts are unable to log into Clever and/or access their applications. Our team is currently investigating the issue and will provide status updates as soon as possible. We apologize for any inconvenience this is causing.
Nov 29, 06:31 PST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.