Update - Our teams have discovered that this issue is known to impact iPad 7th generation and lower when upgrading to iOS 17.4.

If you wish to avoid Clever app users in your district from being impacted, you can delay updating iPad devices to iOS 17.4 at this time. Please review Apple’s notice to make an informed decision on upgrading here: https://support.apple.com/en-us/HT214081?lid=lipyd4ap95wy

If you have upgraded to iOS 17.4 and are experiencing login issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log into Clever.

We will continue to provide status updates when they become available.

Mar 11, 2024 - 15:01 PDT
Update - Our teams have discovered that this issue is known to affect certain hardware such as 6th and 7th generation iPads though are not limited to these generations of iPads when upgrading to iOS 17.4.

If you wish to avoid Clever app users in your district from being impacted, you can delay updating iPad devices to iOS 17.4 at this time. Please review Apple’s notice to make an informed decision on upgrading here: https://support.apple.com/en-us/HT214081?lid=lipyd4ap95wy

If you have upgraded to iOS 17.4 and are experiencing login issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log into Clever.

We will continue to provide status updates when they become available.

Mar 08, 2024 - 12:13 PST
Update - Our teams have reproduced the issue and are continuing to investigate the cause and a solution. We will provide updates when they become available.

In the meantime, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.

Mar 07, 2024 - 16:36 PST
Update - Our teams have reproduced the issue and are actively investigating the cause and a solution.

In the meantime, as a precaution, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend either downgrading to iOS 17.3 or uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.

Mar 06, 2024 - 18:56 PST
Investigating - Clever is aware of an issue where some users are unable to scan Badges in the Clever iOS app after updating to iOS 17.4. We are investigating the issue and will provide regular status updates.

In the meantime, as a precaution, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend either downgrading to iOS 17.3 or uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.

Mar 06, 2024 - 17:00 PST
Single Sign-On ? Degraded Performance
SIS Sync Operational
SFTP / Other ? Operational
Aeries ? Operational
Infinite Campus ? Operational
Illuminate ? Operational
Powerschool ? Operational
Skyward ? Operational
SchoolInsight ? Operational
District Administration Dashboard ? Operational
Apps Dashboard ? Operational
Rostering API Operational
Data API ? Operational
Events API ? Operational
Add-ons Operational
Clever IDM ? Operational
Google Classroom ? Operational
Support ? Operational
Clever Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

Unresolved incident: Clever iOS app login issues.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024
Mar 6, 2024
Mar 5, 2024
Resolved - Google has resolved the issue, and everything is back to normal. If you experience any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Mar 5, 09:40 PST
Identified - Google, a service that works with Clever, is experiencing an outage at the moment. This is impacting some districts ability to log into Clever and accessing other applications within Clever. We are monitoring the issue and will provide status updates as they become available from Google.
Mar 5, 08:24 PST
Mar 4, 2024

No incidents reported.