Clever Status

Elevated Error Rates for Clever Single Sign-On

Update - Single sign-on issues are now resolved.

We are continuing to monitor closely for any new errors. If you’re still experiencing any issues please contact support.clever.com
Jan 15, 09:21 PST

Update - We are continuing to monitor for any further issues.
Jan 14, 12:23 PST

Monitoring - We’ve addressed the issue for most users, and single sign-on should be operating as normal.

We're working directly with a few districts still experiencing issues and will notify once the incident is completely resolved.
Jan 14, 12:23 PST

Identified - We have identified the issue and resolved errors for most users.

A few districts using Active Directory are still continuing to see errors and the team is continuing work on fixing those issues.
Jan 14, 10:47 PST

Investigating - Clever logins into the Clever Portal, Clever Dashboards, and partner applications are failing intermittently for some users. We are working to resolve the issue.
Jan 14, 09:06 PST

Identified - We are seeing increased Single Sign On errors for Active Directory-based authentication methods. This is preventing some students, teachers, and staff from logging in to the Clever Portal. We have identified the source of the issue and are working on mitigating it.
Jan 14, 07:30 PST

Single Sign-On Operational

SIS Sync Operational

SFTP / Other Operational

Aeries Operational

Infinite Campus Operational

Illuminate Operational

Powerschool Operational

Skyward Operational

SchoolInsight Operational

District Administration Dashboard Operational

Apps Dashboard Operational

Rostering API Operational

Data API Operational

Events API Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

Unresolved incident: Elevated Error Rates for Clever Single Sign-On.

Jan 14, 2021

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Skyward API syncs failing for some districts

Resolved - Skyward has resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Jan 12, 13:53 PST

Monitoring - We’ve connected with Skyward and they have let us know they have addressed the issue with Skyward API sync. In order to resolve the issue, customers using the Skyward API sync will need to upgrade to the latest addendum (Addendum 8). If using Addendum 7 and are not going to be upgrading to Addendum 8, customers can install the Group RMA 4616861. We’ll continue to monitor for further errors and notify once the incident is completely resolved.
Jan 8, 11:13 PST

Identified - We have identified an issue with Skyward API syncs that has resulted in sync failures for some districts since December 23, 2020. This prevents data from Skyward from updating in Clever and connected applications.

We are in contact with Skyward and they have let us know that a fix will be deployed on January 7th. We will provide updates as they are available.
Jan 4, 14:04 PST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

Intermittent errors affecting district sftps

Resolved - This incident has been resolved.
Jan 9, 12:08 PST

Monitoring - We have identified the issue affecting SFTP connections and have deployed a fix. The service seems to be operating normally and we are monitoring for any issues.
Jan 9, 11:21 PST

Investigating - Clever's sftp server is experiencing intermittent errors trying to receive district sftp connections and files. We are currently investigating.
Jan 9, 09:08 PST

Jan 8, 2021

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

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