Clever Status

All Systems Operational

Single Sign-On Operational

SIS Sync Operational

SFTP / Other Operational

Aeries Operational

Infinite Campus Operational

Illuminate Operational

Powerschool Operational

Skyward Operational

SchoolInsight Operational

District Administration Dashboard Operational

Apps Dashboard Operational

Rostering API Operational

Data API Operational

Events API Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2021

No incidents reported today.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

SSO Applications Missing Data

Resolved - All users have been restored to their connected applications.
Jun 10, 18:37 PDT

Monitoring - We are continuing to run and monitor syncs from Clever to all affected SSO applications, and are aiming to restore all removed users in their connected applications by end of day. We will continue to post updates as progress is ongoing. Thank you for your patience.
Jun 10, 15:49 PDT

Identified - We’ve identified the error and a resolution with SSO applications that are causing these apps to no longer appear in Clever Portals for user access. At the moment, we are working to run syncs for all districts to ensure we solve the issue for anyone who has potentially been impacted. We’re sorry for the issue and will notify you when this has been completed. Thank you for your patience.
Jun 10, 07:18 PDT

Investigating - We are experiencing an issue with SSO applications that is causing these apps to no longer appear in Clever Portals for user access. We're investigating the issue and will provide regular status updates. Thank you for your patience.
Jun 10, 06:28 PDT

Jun 9, 2021

SFTP uploads to Clever currently unavailable

Resolved - We have resolved the issue, and SFTP uploads to Clever are fully functional. If you received a sync error on your last upload, please send your files again and they should process normally. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Jun 9, 13:34 PDT

Investigating - We have identified an error preventing SFTP uploads from syncing into Clever. Our team is investigating, and will provide updates as available.
Jun 9, 13:05 PDT

Clever Support currently unavailable

Resolved - Our help desk provider has resolved the issue and everything is back to normal. Our support team is online and can be reached through our Help Center: support.clever.com.
Jun 9, 12:45 PDT

Monitoring - Our Help Desk provider worked closely with their DNS-provider to release another fix and services are stabilizing. Clever Support is actively assisting customers and we will continue to monitor services and support.clever.com to ensure continued access.
Jun 9, 11:40 PDT

Identified - Clever's help desk provider continues to experience issues, affecting Clever's support services including our website support.clever.com. We are monitoring the situation closely and will provide updates as available.
Jun 9, 10:46 PDT

Monitoring - Our Help Desk provider has implemented a fix and services are now stable. Clever Support is actively assisting customers and we will continue to monitor services to ensure continued access.
Jun 9, 10:06 PDT

Identified - We have identified an issue with our Help Desk platform provider that is preventing the ability for our Support team to respond to emails and phone calls. Our team is investigating with our platform provider, and will provide updates as available.
Jun 9, 08:41 PDT

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.