Clever Status

All Systems Operational

Single Sign-On Operational

SIS Sync Operational

SFTP / Other Operational

Aeries Operational

Infinite Campus Operational

Illuminate Operational

Powerschool Operational

Skyward Operational

SchoolInsight Operational

District Administration Dashboard Operational

Apps Dashboard Operational

Rostering API Operational

Data API Operational

Events API Operational

Add-ons Operational

Clever IDM Operational

Google Classroom Operational

Support Operational

Clever Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 24, 2025

No incidents reported today.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

MFA Authentication Issues

Resolved - This incident has been resolved.
Apr 22, 09:47 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 08:03 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 22, 06:40 PDT

Investigating - Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
Apr 22, 06:05 PDT

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

PowerSchool Plugin 401 Error

Resolved - Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version.

To resolve the error on your PowerSchool Plugin sync, please follow these steps:

1. Delete the existing plugin from PowerSchool on your Plugin Management page.
2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard.
3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup
Apr 10, 09:40 PDT

Identified - We learned PowerSchool recently made changes as part of ongoing server upgrades which impacted the credentials used by the PowerSchool plugin. These credentials are now likely invalid, which means districts on the PowerSchool Plugin sync are not working as expected.

What you need to do as soon as possible to restore your sync:

1. Delete the existing Clever plugin from your PowerSchool Plugin Management page.
2. Download the latest version of the plugin from the Sync > Settings page in your Clever Dashboard. This will generate new credentials and securely share them with Clever.
3. Re-install the plugin using these instructions.

Clever has sent out an email to all impacted districts. If you have any questions, please reach out to us at support.clever.com
Apr 9, 08:33 PDT

Investigating - Districts syncing to Clever via the PowerSchool Plugin are hitting a 401 installation error. Our team is currently investigating the issue. As a current workaround, districts can resolve the issue by deleting the old plugin and reinstall an updated version.

To resolve the error on your PowerSchool Plugin sync, please follow these steps:

1. Delete the existing plugin from PowerSchool on your Plugin Management page.
2. Download the latest version of the plugin for your Clever sync from the Sync > Settings page of your Clever Dashboard.
3. Re-install the plugin from scratch using the instructions available here: https://support.clever.com/hc/s/articles/000001590?language=en_US#setup

We apologize for the inconvenience and will be posting updates as soon as we can.
Apr 7, 09:06 PDT