Clever Status

Clever

All Systems Operational

Single Sign-On Operational

SIS Sync Operational

SFTP / Other Operational

Aeries Operational

Infinite Campus Operational

Illuminate Operational

Powerschool Operational

Skyward Operational

SchoolInsight Operational

District Administration Dashboard Operational

Apps Dashboard Operational

Rostering API Operational

Data API Operational

Events API Operational

Goals Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Single Sign-On Uptime

Fetching

Rostering API Uptime

Fetching

District and Apps Dashboard Uptime

Fetching

Past Incidents

Mar 21, 2019

No incidents reported today.

Mar 20, 2019

Counts for Data API v1.1 returning incorrect results

Resolved - This issue has been resolved, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Mar 20, 18:46 PDT

Monitoring - The Data API v1.1 was returning incorrect responses for count queries between 7:34 PM PDT, March 19 and 7:48 AM PDT, March 20. These issues have affected a small number of data syncs for districts. The issue was resolved at 7:48 AM PDT, March 20, and the Data API is currently operating normally.

We’re continuing to work with our application partners so the issue is fully resolved before the school day start tomorrow (March 21st).
Mar 20, 16:04 PDT

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

Clever Goals is missing recent data in “Classes” view

Resolved - Data in Clever Goals is now fully up-to-date.
Mar 13, 00:33 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 00:17 PDT

Update - We are continuing to resolve missing data issues in Clever Goals and expect to be fully up-to-date by the beginning of school day tomorrow. We will update again when the issue is fully resolved.
Mar 12, 16:35 PDT

Update - We are continuing to work on a fix for this issue. We are re-sync'ing data over time and expect to be fully up-to-date by the beginning of the school day tomorrow.

We'll continue to provide updates as we work towards a full resolution.
Mar 12, 13:53 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 12, 11:41 PDT

Investigating - The Clever Goals dashboard is experiencing problems displaying this week's and last week's Goals data for students. This is primarily being seen in the Classes view of the Goals dashboard as a teacher, school tech lead, or district admin user. We're investigating the issue now and will provide regular status updates here as we work towards a resolution.
Mar 12, 10:30 PDT

Mar 12, 2019

Clever Chromebook Login issues reported on Chrome OS 72

Resolved - We are marking this issue as resolved and have confirmed that Chromebook logins using recommended login pathways are fully functional. If your district is still having issues with Chromebook logins please see our notes on recommended login pathways here: https://support.clever.com/hc/en-us/articles/360024681032 or contact Clever Support through our Help Center: support.clever.com.
Mar 12, 17:58 PDT

Update - We are continuing to work on a fix for this issue.
Mar 8, 09:14 PST

Identified - We have isolated this issue to users logging into their Chromebooks with Clever using their Google credentials. Badge logins are not impacted. At this time, we recommend updating to Chrome OS 72 due to known security vulnerabilities in 71. On OS 72, Clever users can avoid this error following the flow here: https://support.clever.com/hc/en-us/articles/360024681032 Thank you for your patience!
Mar 7, 12:34 PST

Investigating - We've received reports that Clever logins into Chromebook devices are resulting in errors for some users on Chrome OS 72. We’re working with Google to investigate the issue and will provide updates as we learn more. In the meantime, we would recommend keeping your Chromebooks on Chrome OS 71 or below until we're able to find a resolution.
Mar 6, 14:32 PST

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.