MFA Authentication Issues

Incident Report for Clever

Resolved

This incident has been resolved.
Posted Apr 22, 2025 - 09:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 22, 2025 - 08:03 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 22, 2025 - 06:40 PDT

Investigating

Clever is currently experiencing an issue where those who are using AT&T are not receiving MFA texts to fully authenticate. While we are still investigating the issue, we can confirm that a solid workaround for AT&T users is to use a voice call to authenticate. We will provide regular status updates as we further investigate and identify more.
Posted Apr 22, 2025 - 06:05 PDT
This incident affected: Single Sign-On.
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