Badge Expiration Notice Displaying in Portal

Incident Report for Clever

Resolved

The issue causing an incorrect pop-up stating student Badges would expire in 24 hours has been resolved. Badges remain active and will not expire as long as they are being used. If you continue to see this notification or need assistance, please visit support.clever.com.

Posted Oct 30, 2026 - 11:40 PDT

Identified

Clever has identified the cause of an issue where some users see a pop-up in the Clever Portal stating that student Badges will expire in 24 hours, and a fix is in progress. Badges will not expire as long as they are active and being used.

To learn more about Badge activity and inactivity, please visit our Help Center: https://support.clever.com/hc/s/articles/220213907?language=en_US#Badge%20Activity. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

Posted Oct 30, 2026 - 07:46 PDT

This incident affected: Single Sign-On & Portal.