Monitoring - Salesforce has deployed a fix for the earlier service disruption. All previously affected channels are now functioning normally, and support case handling, notifications, and response times have returned to expected levels.
We'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident.
Sep 16, 2026 - 10:46 PDT
We'll continue monitoring as Salesforce rolls out additional updates to prevent recurrence, and will post again if anything changes. Thank you for your patience throughout this incident.
Sep 16, 2026 - 10:46 PDT
Identified - Salesforce has posted on their status page, https://status.salesforce.com/, that they have identified the issue and are working on resolving it. We don't have an estimated time frame as to when it will be resolved for Clever- but we are monitoring their status page for udpates.
We'll post updates here as we learn more. Thank you for your patience.
Sep 16, 2026 - 05:20 PDT
We'll post updates here as we learn more. Thank you for your patience.
Sep 16, 2026 - 05:20 PDT
Investigating - Clever is aware of a service disruption affecting Salesforce, a third-party platform we rely on for parts of our support case management. As a result, you may experience delays in support case updates, email notifications tied to cases, or slower response times when submitting new support requests through affected channels.
This issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end.
Core Clever services (sync, rostering, login) are not affected by this incident.
We'll post updates here as we learn more. Thank you for your patience.
Sep 16, 2026 - 04:24 PDT
This issue originates with Salesforce and is outside of our infrastructure. Our team is actively monitoring the situation and will restore normal support workflows as soon as Salesforce resolves the disruption on their end.
Core Clever services (sync, rostering, login) are not affected by this incident.
We'll post updates here as we learn more. Thank you for your patience.
Sep 16, 2026 - 04:24 PDT
Single Sign-On & Portal
Operational
District Administration Dashboard
Operational
Apps Dashboard
Operational
Clever IDM
Operational
Classroom MFA
Operational
LMS Connect
Operational
Data Sources
Operational
Aeries
Operational
Arbor
Operational
Blackbaud
Operational
Bromcom
Operational
Infinite Campus
Operational
Illuminate
Operational
Powerschool
Operational
Salamander Soft
Operational
SchoolInsight
Operational
Skyward
Operational
SFTP / Other
Operational
Rostering API
Operational
Data API
Operational
Events API
Operational
Add-ons
Operational
Google Classroom roster import
Operational
Support
Operational
Clever Website
Operational
Region
Operational
Australia
Operational
Brazil
Operational
Canada
Operational
United Kingdom
Operational
United States
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance