Elevated Timeouts on Clever API

Incident Report for Clever

Resolved

Timeout rates are back within normal ranges. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

Posted May 03, 2018 - 15:30 PDT

Monitoring

We have replaced the faulty hardware and are monitoring for timeouts.

Posted May 03, 2018 - 13:48 PDT

Update

We've identified a faulty node in our networking layer and are working with our service provider to swap it out. Timeout rates remain elevated but below 1%.

Posted May 03, 2018 - 11:42 PDT

Investigating

The Clever API is experiencing elevated timeouts at a rate < 1%. We're investigating the issue and will provide status updates.

Posted May 03, 2018 - 10:31 PDT

This incident affected: Rostering API (Data API) and Single Sign-On.