Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 2025 - 07:01 PST
Investigating - Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold.
If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever.
For any questions or assistance, please reach out to Clever Support at support.clever.com
We sincerely apologize for any inconvenience this may cause and thank you for your patience.
Nov 19, 2025 - 07:01 PST
Resolved -
The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance.
If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support.
We apologize for any inconvenience this caused and thank you for your patience.
Nov 19, 05:41 PST
Monitoring -
Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.
Nov 18, 22:41 PST